Delivery & Returns
UK STANDARD DELIVERY
UK Standard Delivery is £5. Your order will be delivered via Royal Mail First Class Recorded. A signature will be required upon receipt.
Deliveries will be made within 2-4 working days (Monday - Friday) after your order has been placed.
Unfortunately we cannot deliver on a bank holiday. In this case please expect your delivery the following working day.
Royal Mail International signed for costs £15 and usually takes 3-5 working days for your order to arrive. A signature will be required upon receipt.
Royal Mail International signed for costs £18 and usually takes 5-6 working days for your order to arrive. A signature will be required upon receipt.
PLEASE NOTE: Any customs or import duties are charged once the parcel reaches its destination country. These charges are the responsibility of the recipient of this parcel. We have no control over these charges and cannot predict what they may be as customs policies vary widely country to country. You may wish to contact your local customs office for further information.
You can return your item within 14 days of receipt for a full refund.
The item must be returned in the condition it was sent together with the undamaged packaging in which it was sent to you. We recommend you use a trackable postal service.
Once your returned item has been received, your order will be refunded minus the postage cost to the card used to place the order.
In the interests of hygiene we do not offer refunds on earrings unless they are faulty.
HOW DO I RETURN MY ORDER?
Please email firstname.lastname@example.org with the subject title RETURNS. Please be sure to put your full name, address and order number on the email.
Please send returned items to:
I Know The Queen
26 Hawking Drive