We hope that you will of course be over the moon with your I Know The Queen purchase but in the event you would like to make a return please contact us at with your order number.

All returns must be made within 14 days of receipt of your items delivery.

Unfortunately we cannot refund or exchange any items that have been used or personalised. When placing an order for a personalised or customised item please be sure the details you enter are correct as we can not then take responsibility for any errors on the customers behalf.